Terms of Service

These Terms of Service (the "Terms") govern your access to and use of Sevenda — the Chrome extension, the sevenda.dev website, and the associated backend services (together, the "Service"), operated by Sevenda, Dario Calì, registered office Viale della Grande Muraglia 95, 00144 Rome, VAT no. 18605811001 ("Sevenda", "we", "us").

By installing the extension, creating an account, or subscribing to a plan, you accept these Terms. If you are accepting on behalf of a company or other organisation, you confirm that you have the authority to bind it, and "you" refers to that organisation.

Our Privacy Policy describes how we process personal data and forms an integral part of these Terms.

Sevenda consists of two parts:

• A Chrome extension (Manifest V3) that records a browser session you explicitly start — navigation, interactions, network calls, JavaScript errors and analytics events — and generates BPMN 2.0 diagrams, analytics reports and Google Tag Manager tag plans from it using AI.
• A SaaS backend that handles accounts, plans and quotas, optional workspace sharing between team members, and the optional Google Tag Manager integration.

AI generation runs on the Anthropic Claude API using your own API key (BYOK). An Anthropic account with available credit is required to generate; the cost of those calls is billed to you by Anthropic, separately from your Sevenda subscription.

Where you connect the Google Tag Manager integration, Sevenda creates tags, triggers and variables as drafts in the workspace you choose. Sevenda never publishes a container version and never deletes container items: publishing to your live site remains your action, in the Google Tag Manager interface.

We may add, change or discontinue features. Where a change materially reduces the functionality of a paid plan, we will give you notice as described in Section 12.

Some features require an account. You must provide accurate registration details and keep them up to date. You are responsible for the confidentiality of your credentials and for all activity carried out under your account; tell us at hello@sevenda.dev as soon as you suspect unauthorised access.

You must be at least 16 years old to create an account. Accounts are personal: seats in a team plan are assigned to named individuals and may be reassigned, but not shared concurrently.

You can delete your account at any time from the account area. We may suspend or terminate an account that breaches these Terms, with notice where reasonably possible.

Paid plans are sold as subscriptions with a monthly or annual billing cycle, as selected at checkout, and renew automatically for the same period until cancelled. Prices, seat bands and quotas are those published on the pricing page at the time of purchase.

• Payments. Payments are processed by Stripe. Card details are entered directly into Stripe's form; Sevenda never receives or stores your full card data.
• Taxes. Prices are shown excluding applicable taxes. VAT is applied according to your billing country and status: Italian customers are charged Italian VAT at 22%; EU business customers with a valid VAT ID are invoiced under the reverse-charge mechanism; non-EU customers are invoiced according to the applicable rules. The final amount is determined when the invoice is issued, based on the billing details you provide.
• Invoicing (Italy). For Italian customers, invoices are issued electronically through the Sistema di Interscambio (SDI). You must provide a valid VAT ID or tax code and your codice destinatario or PEC address; we are not liable for invoices that cannot be delivered because of incorrect details you supplied. Our electronic invoicing details: regime fiscale Ordinario, codice destinatario KRRH6B9.
• Renewal and price changes. Renewal is charged to your payment method on the renewal date. We will give you at least 30 days' notice before a price change takes effect; you may cancel before renewal if you do not accept it.
• Failed payments. If a payment fails we may retry it and, after notice, suspend access until the amount due is settled.

Quota overages, seat changes and mid-term upgrades are billed pro rata by Stripe at the time of the change.

Paid plans may be offered with a 14-day free trial. A payment method is collected at sign-up but not charged during the trial.

Unless you cancel before the trial ends, the subscription converts automatically into a paid subscription on the first day after the trial and the first payment is taken on that date, at the price and cycle shown at checkout. You can cancel at any moment during the trial from the billing area, at no cost.

Trials are limited to one per customer and are intended for evaluation. We may withdraw or shorten a trial where we detect abuse.

Cancellation. You can cancel at any time from the billing area. Cancellation stops the next renewal: your plan stays active until the end of the period already paid for, and no partial refund is due for the remaining days unless stated below or required by law.

Downgrade. A downgrade takes effect at the next renewal. Quotas, seat count and retention drop to the new plan's limits at that moment: export anything you need to keep beforehand (Section 9).

Consumers — right of withdrawal. If you purchase as a consumer (a natural person acting outside your trade, business or profession) resident in the EU, you have 14 days from the conclusion of the contract to withdraw without giving a reason, under Articles 52 et seq. of the Italian Consumer Code (D.Lgs. 206/2005). Write to hello@sevenda.dev to exercise it. By asking us to start the service immediately you acknowledge that, once the service has been fully performed within the withdrawal period, the right of withdrawal is lost, and that otherwise we may charge you in proportion to what has been supplied up to the moment of withdrawal.

Business customers. Where you purchase in the course of a business or profession (B2B), the statutory right of withdrawal does not apply. As a free trial is available before purchase, payments are non-refundable except where a refund is required by applicable law. When you cancel, your subscription remains active until the end of the current billing period and will not renew.

You agree not to:

• Record sessions on systems or accounts you are not authorised to access, or capture other people's personal data without a lawful basis and the necessary authorisations.
• Use the Service to build, train or benchmark a competing product, or to resell access to it without our written agreement.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except where such a restriction is prohibited by mandatory law.
• Circumvent quotas, seat limits, retention limits or authentication, or share a seat between several people.
• Interfere with the Service's security or availability, probe it without authorisation, or use it to distribute malware or unlawful content.
• Use the Google Tag Manager integration on containers you are not authorised to modify, or in breach of Google's own terms.

You remain responsible for complying with your organisation's policies and with applicable law when recording, sharing or publishing anything produced with the Service.

The Service, including the extension, the backend, the website, the interface, the prompts and the documentation, and all related trade marks and logos, belong to Sevenda Lab or its licensors. Nothing in these Terms transfers ownership to you.

Subject to your compliance with these Terms and to payment of the applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes for the duration of your subscription.

Third-party components are used under their own licences. Feedback you send us may be used to improve the Service without obligation or compensation to you.

Recorded sessions, diagrams, reports and tag plans ("Your Content") belong to you. We claim no ownership over them and do not use them to train AI models.

Recordings are stored locally on your device by default. You grant us only the licence needed to host, process, back up and display Your Content in order to provide the Service — for example when you sync a session to a shared workspace or apply a tag plan to your Google Tag Manager container.

Retention follows your plan, as described in the Privacy Policy: 7 days (Free), 90 days (Analyst / Auditor / Suite Solo), 365 days (Studio / Agency / Suite Team), unlimited (Enterprise). Export your data before it expires — diagrams and sessions can be exported as XML, SVG or JSON. On account deletion or after 30 days from the end of a subscription, Your Content stored on our backend is permanently deleted.

AI output is generated statistically and may be inaccurate or incomplete. You are responsible for reviewing anything generated before relying on it, and in particular before publishing a tag plan to a production container.

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, that recordings will capture every event, or that generated diagrams, reports or tag plans will be accurate, complete or suitable for your purpose. The Service depends on third parties (Google, Anthropic, Stripe, Supabase, Vercel, and the Chrome browser itself) whose availability and behaviour we do not control.

Nothing here limits the statutory rights of consumers, including the legal guarantee of conformity.

To the maximum extent permitted by law, Sevenda Lab is not liable for indirect, incidental, special or consequential damages, nor for loss of profit, revenue, business, data or goodwill, arising out of or in connection with the Service.

Our total aggregate liability for all claims arising in any twelve-month period is limited to the amount you actually paid us for the Service in the twelve months preceding the event giving rise to the claim.

These limits do not apply to liability that cannot be excluded by law, including liability for wilful misconduct or gross negligence (Art. 1229 Codice Civile), for death or personal injury, or under mandatory consumer protection rules.

You are responsible for keeping your own copies of Your Content; we are not liable for data you lose because it expired under your plan's retention limits.

We may update these Terms as the Service and the applicable law evolve. We will publish the updated version on this page with a new effective date and, for material changes, notify account holders by email or in-product at least 30 days in advance.

Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not accept them, you may cancel your subscription before the effective date; where the change materially disadvantages you, you may cancel with effect from that date and receive a refund of the unused, prepaid portion.

These Terms are governed by Italian law, without regard to conflict-of-law rules. If you are a consumer, you also benefit from any mandatory provisions of the law of the country in which you reside.

For business customers, the courts of Rome (Tribunale Ordinario di Roma) have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country of your habitual residence, and you may bring proceedings in the courts of your place of residence. Consumers resident in the EU may also use the European Commission's Online Dispute Resolution platform.

If any provision of these Terms is held invalid, the remaining provisions stay in force.

Sevenda — hello@sevenda.dev — https://sevenda.dev